Our Team

Our Hardworking Team is 
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Meet our Professional Team

When searching for insurance, it's essential to have an agent who treats you like a person rather than a policy number and applies their industry know-how to your case. At Innovative Insurance Services, LLC in Shakopee, MN, we go above and beyond to safeguard what matters most to you by utilizing every available resource. 

Our agents are not just well-versed in different policies but also understand how to provide customized services to protect your valuable assets.

Scott Gaughran

President

Scott has a vocational degree in dairy herd management from Hutchingson Community College in addition to graduating Magna Cum Laude from St Thomas University with a degree in finance. He has been active in the financial services and insurance industry since 1989. Scott and his wife Char live on a hobby farm where they raise low line angus beef cattle and a few dogs. In his free time, Scott enjoys hunting, fishing and spending time at the cabin.

Sara Quale

Vice President, Agency Operations

Sara graduated from Gustavus Adolphus College with a degree in business management and has worked in the insurance industry since 2001. Sara lives in Chaska with her husband and 2 children. In her free time, Sara enjoys playing volleyball, golfing, traveling, reading, camping and watching her kids’ sporting events.

MITCH PUPPE

SALES MANAGER

Mitch joined Innovative Insurance Services in 2018 and has many years of experience providing industry knowledge and exceptional customer service. Mitch looks forward to working with you and showing how we can best protect what is important to you and your family with our vast selection of products and insurance carrier options. Away from the office Mitch enjoys fishing, golf, bowling, concerts and sporting events along with spending quality time with his wife, family and friends.

Office Number (952) 445-5767
Fax Number (952) 445-2182

KARRI SANNER

COMMERCIAL LINES CSR

Karri began her insurance career in 1987 and has worked in both Personal and Commercial Lines Insurance. In her free time she enjoys hunting, fishing, remodeling her house and traveling.








Office Number (952) 445-5767
Fax Number (952) 445-2182

DAN WILLIAMS

COMMERCIAL LINES MANAGER

Dan has been in the insurance industry since 1984. He specializes in commercial lines customer service and sales. In his free time he enjoys spending time with family, reading and golfing.








Office Number (952) 445-5767
Fax Number (952) 445-2182

ANDREW GLAZEBROOK

PERSONAL LINES CSR

Andrew joined Innovative Insurance Services in 2016 and specializes in personal lines insurance. In his spare time he enjoys running, hiking, golfing, and cooking.



Office Number (952) 445-5767
Fax Number (952) 445-2182

MARK GAUGHRAN

PERSONAL LINES CSR, PROPERTY INSPECTIONS

Mark has been in the insurance industry since 1993 and specializes in personal lines insurance. Mark lives with his wife, Vicky, in Prior Lake and in his free time he enjoys hunting, fishing and spending time with his grandkids.

Office Number (952) 445-5767
Fax Number (952) 445-2182

SUSAN DEDEKER

PERSONAL LINES CSR

Sue has been in the insurance industry since 1985 and specializes in personal lines. In her free time, Sue loves to spend time with her husband, 2 daughters, son and 5 grandchildren. She also enjoys cooking, walking, reading, spending time with friends and traveling.



ASHTON PURCELL

PERSONAL LINES CSR

Ashton joined Innovative Insurance in 2020. A North Dakota native, she moved to Minnesota to be closer to her nieces and nephew. In her free time, she enjoys baking, watching her nephew’s baseball games and spending time with family and friends.




Sandy Schrom

PERSONAL LINES CSR

Sandy joined Innovative Insurance in 2022. Throughout her career, she seeks out roles that blend her love of teaching, problem solving, and helping others. She loves to spend time with her family, friends, and dog. She loves strategy games, playing cards, a good comedy, and plants.



MIKE BURKE

CLAIMS MANAGER

Mike has been in the insurance industry since 2009 specializing in personal lines sales and service. He lives in Shakopee and has been involved with both the youth and high school football programs for over a decade. In his free time, Mike enjoys fishing, camping in the Boundary Waters with his boys and football.

Office Number (952) 445-5767
Fax Number (952) 445-2182

TIM MC LELLAN

HEALTH AND EMPLOYEE BENEFITS AGENT

Tim has worked in the health insurance and employee benefits field since 1998. He looks forward to assisting you with your health, dental, vision and Medicare benefits. Tim is a certified broker/agent for MNSure and Medicare plans. A veteran of the US Navy, in his spare time, he enjoys amateur wrestling, live theater, participating in charity work, and reading.

Office Number (952) 445-5767
Fax Number (952) 445-2182

CARMEN HATCH

BOOKKEEPER

Carmen joined the Innovative Insurance team in 2019. After raising five children, Carmen returned to work full-time in 1999. In her spare-time she and her husband, Charlie, enjoy traveling and being with family and friends. She especially loves spoiling her grandchildren.


Office Number (952) 445-5767
Fax Number (952) 445-2182

TIMOTHY BENDEL

INSURANCE PRODUCER

Tim began his career in insurance as an agent with Farmers Insurance. In 2010, he started his independent agent career as an Agency Producer with Innovative Insurance. Previous to his insurance career, Tim owned and operated a small mortgage brokerage company, and was a board member and past president of the Minnesota Mortgage Association.


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We extend coverage to individuals and businesses in Shakopee, MN and surrounding areas.
8091 Old Carriage Ct N Shakopee, MN 55379
952-445-5767
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